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  • I've had to visit this location several times and the average service is below average, although convenient because it is open 24/7. Most of the front desk staff has horrible communication. There are a few ladies that offer an update on your wait time without asking, and are helpful. But again, most act like you're ruining their day by simply walking in or asking a question (hello, this is your job). They are also often (what looks like) texting on their phones... which doesn't make me feel comfortable with them being able to see all of my personal information. I can't assume they're not sharing my information (probably safe to assume they could care less about who I am but still, doesn't make me feel at ease). When I had to attend physical therapy here (for a workers comp claim, so I HAD to come here), once more I felt unheard. There was 1 physical therapist I appreciated, but she works at the Tempe location so wasn't always available unless she was covering for someone. I believe the lack of listening is why my case has gone on for so long. I was given the same exercises no matter what was said, was discharged because "it was long enough", then ended up returning months later for the SAME injury. Maybe if they would have listened, I could have properly healed before returning to 'normal duty' & re-injuring myself. Most recently I was here for a 12:45p appointment & wasn't taken back to a room until I spoke up at 1:20p. Then didn't see the Dr until 1:40p, then had to wait to "check out" & wasn't helped until 2:22pm. Unfortunately, supply & demand, people might have to come here because of distance, time or work. I just wish the staff was patient-centric.
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