The "Italian Chipotle" meme has been beaten to death worse than a dead horse, and for good reason. Keep everything else the same about the restaurant, but insert mexican food instead of the current italian fare and you would have sworn that Chipotle decided to change its name.
The food was just OK. Definitely better than a mall food court choice, but there was nothing exciting about the options (especially the Italian burrito - see above). Italian food needs to be full of flavor and accentuate the care needed to make every ingredient, especially when it comes together into a dish.
Staff at Piada quickly slap together the pre-made ingredients without care so they can move onto the next order - and the taste of it clearly also shows in prioritizing efficiency above all else.