We have been to this location a handful of times and always have had a positive experience. Yesterday, I took my daughter in and it was terrible. Carla was the stylist on the floor and while she was nice, she did an awful job cutting my daughters hair. I asked for her to trim off about 1.5 inches and add in some light textured layers to help lift my daughters curls. Since my daughter is 7 I didn't want to hoover, so I sat up front. I was shocked by how awful the cut was. The layers looked hacked and her hair was crooked (which she corrected upon pointing it out). I didn't say anything, because I didn't want to upset my daughter. Thank goodness hair grows... just not fast enough so save my daughter from the butcher job.