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| - WORST SERVICE
After a few visits to Pittsburgh I can officially say it would be a massive mistake to use this company, specifically if trying to call for service.
I am typically only a Uber user, but decided to use yellow after a surprisingly nice experience with it leaving the casino a month prior. I called for a cab pick up about an hour and 15 minutes before a wedding 4 miles away. After a 45 minute wait, and a second call, I was told the cab was "2 minutes away." After another 15 minutes, I called again and asked if there was an update. They put me on hold and contacted the driver, after which they told me he was pulling into the hotel now. After another 5 minutes, and now only 10 minutes until the wedding, I called again and asked if they could contact the driver again. The operator told me that they don't have the ability to contact drivers, which was awesome to hear. While talking to the operator, the cab finally arrived and we sprinted to the cab. The driver saw us approach, but when i attempted to open the cab door I found it locked. At this point the driver asked, "what the hell are you doing?" I told him we were trying to get in (its also raining on us), at which point he yelled, "you can't do that to a door!" What, open it? Obviously at this point we refused service and drove ourselves to the wedding and luckily made it right at start time.
DO NOT USE THIS COMPANY! A company like this is specifically why companies like Uber need to be successful and allowed to operate in Pittsburgh. Also I am specifically calling out cab #356. Thank you for nearly ruining my evening. I hope Uber buries you guys.
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