| rev:text
| - Benjamin Franklin charged 228 for a leaky faucet. The faucet is still leaking. No consistency in pricing. The company does not stand behind their work.
Benjamin Franklin plumber came to repair a leaky faucet on 8/25/15. I paid 228$ for "a new stem to be replaced". The worker spent about 30 minutes on the job. The stem on the hot side of the faucet was supposedly replaced. After the repair that night I noticed that the faucet was still leaking although less than before. I called the next day and spoke to the plumber and was told that if he came to the house and determined that it was nothing to do with the hot side of the faucet, I would get charged another 59$ service fee. On 8/29/15, I used the tub for the first time after the repair. After turning off the faucet, the leak was as much as before. I called the company that night to complain about the problem and asked for a refund. I stated that the worker could come to get their new stem from my house if they wanted to. The representative told me that she would send another plumber to come to the house in the morning and will have a manager called me to follow up. I told her that I would not pay another fee for the plumber to fix the same faucet, and I was told that I would not be charged another fee. The next day at around noon, another plumber called and spoke to me. This time, I was told that if the problem was the same stem that was replaced, then I would not have to pay extra. However, if the problem is "determined to be" something else then I would be charged 59$ for the plumber to come to the house and 150$ to "diagnose" the problem. I told the lumber that I already paid 228$ to have a leaky faucet fixed and it was still leaking. I requested that someone come to take a look at the faucet without charging me again. He kept on repeating the same thing that he cannot promise that there would not be a second charge. I called the company and requested to speak to a manager on 8/30/15, and was told that a manager will call me on 8/31. I called again on 8/31 since I did not receive any call, and again was told that someone will call. I waited a few days for the call with no luck. I called again on 9/2 to ask to speak to a manager and after about 2-3 more phone calls that day, I got a call from a manager. I told the manager the problem. I was told that usually the cold and hot sides should be repaired, and I said I was not offered to have the cold side repaired. I stated that it is unreasonable for me to pay twice for a leaky faucet to be repaired. I also pointed out different workers from the company gave me different prices. One person said there is a 59$ fee to come, a representative stated that I would not be charged again to have another plumber coming, but another said the charge is 59$ plus 150$. There is no consistency in pricing. The company basically charges whatever they feel like charging. The company does not stand behind their work. I was told by the manager this time that they would waive the 59$ service fee if the problem found is something else AND I chose to have them repair the faucet. If they "determine" that the problem is not related to the work that was done previously and I choose not to have the problem fixed by them, then they would charge the 59$ to come to the house. I told him that if the worker did not fix it right the first time, he would not fix it right the second time either. How much does one have to pay to a plumber to have a leaky faucet repaired?
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)