I don't know how this place could possibly have less than 5 stars. I've been here several times for different reasons. The first time I had several antique pearl strands that I wanted restrung. That was 4 years ago and they still are hanging on beautifully. I just went in to get a ring appraisal a week ago and the man at the front was extremely helpful. I feel like I could have talked with him for hours. I left the store feeling informed and educated on my ring.
I was referred here from the Nordstrom jeweler in Scottsdale. She told me that they send things here to get fixed. Obviously if they trust them then why shouldn't you. Plus they've been in business for so long.
Don't be put off by the location! Great store. Great prices. GREAT staff.