I had a reservation for a car at this location at the Charlotte Airport and I have been waiting well over an hour for the shuttle to pick me up. I have called tried calling them multiple times letting the phone ring for 10 to 15 minutes and no one answers the phone do not use this location. I rent cars all over the United States in the world and I have to say I have never had Service as bad as I'm experiencing at this location again do not rent from this location.