Phoned orders to go twice now and really don't care for the lady taking the phone orders. She is very rude. Her name is Sherri I believe. First time I asked if they have a family pack, she said yes and said it comes with 2 sides and she named all the sides. I asked for onion rings and baked beans. Her reply was "Honey we can't measure a pint of onion rings". THEN WHY DID YOU NAME ALL THE SIDES WHEN I CAN ONLY HAVE BAKED BEANS AND COLESLAW???? Second time she called me honey again grrrrrr... This time I ordered chicken tenders special. I asked if they could do half plain and half spicy dipped(btw spicy dipped not that great) she immediately asked me something else about the order. So I asked again thinking she was distracted and didn't hear my request. To which her reply was "honey you just asked that". WELL OK WHY DIDN'T YOU RESPOND WITH A YES OR NO???? She's extremely rude. Don't businesses know how important customer service is?? I will not order again from lancasters. Also when I picked up my order she immediately answered the phone when I was signing the receipt- I couldn't even ask for an extra ranch. Never going back.