Let me start out by saying in the end, we were refunded the money.
A friend and I decided to go kayaking on Tuesday because they have a "Buy One Get One" Deal. When we went to check out, they charged us full price. When we questioned them, we were told we had to mention the price before they rung us up. The guy working the register tried to get us to take a gift card or be refunded on a credit/debit card, even though we were paying cash, saying it would take a lot of time to refund us cash. I said I had all the time in the world.
In the end we got the deal, but what could have been a nice trip was marred by Kayak Pittsburgh's shady business practices.