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  • It used to be that when I rented from Hertz, I got a new-ish car, well-equipped, properly serviced, and efficiently delivered. No more. This is my second poor experience with Hertz in a row, so I am a Hertz customer no more. I arrived at McCarran airport in Las Vegas and headed for the rental car area, where I had a reservation. Service was painfully slow, even though there were only a few people in line. There was a manager hovering around in the background, drinking bottled water, and moving in & out of his office, but doing nothing to bring down the wait time. Finally I used a kiosk, and got my car, after about 50 minutes (!). The car I got was a previous-generation Toyota RAV4 with 36,000 miles that drove like it had 130,000 miles. It was a VERY basic, stripped model, and not especially clean either. I was too tired to go back to the counter so I took the car. I soon discovered that Hertz replaced the OEM tires with very substandard (cheap) rubber, which affected handling and vibration at highway speed. Also, the windshield washer/wipers didn't work well, and on a cold morning smeared my windshield so badly that I had to pull over. Considering the ridiculous added fees from the airport & Hertz, paying over $400 for this piece of junk for 6 days is a poor value. I am tired of paying premium prices for KMart level services with Hertz. Bye, bye Hertz.
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