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| - Simply put. RC Willey doesn't care about you as a customer, only your wallet.
From the get-go I informed them of concerns about their horrible delivery reputation, and was assured it wouldn't be a problem.
Then.
An hour before they closed, and the night before my scheduled delivery I got a call that one part of my order was broke and it would need to be reordered, and I would need to call customer service to schedule a new delivery date.
So I call the next morning (delivery day) and the lady could care less that I was having a bad experience. She sighed and made it sound like it was better that I just cancel that part of the order "because it was coming from Salt Lake City and wouldn't arrive until Wednesday". Her attitude was so piss poor that I canceled the entire order. She didn't ask how she could rectify the situation. She didn't care, and told me to call the cashier to get my money back.
So I called the cashier to get my money back, and the same terrible customer service. She didn't ask how they could make it better to keep my business, she didn't even appologize for the bad experience. They didn't care.
So they lost out on a $2,300 order, and since I am new to the area with no furniture, probably another $4,00 to $6,000 this year alone.
It may seem easy to walk into their big store, with so many options, but remember they will gladly take your money, and once that is done , they will gladly forget that you are the customer. Even before you get it delivered.
Demand better customer service!!!!
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