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  • The Shoe Lab gave my Loubountins a second life! I heard that people at the Show Lab were great at restoring and fixing high end shoes and purses. So I brought in what I thought was going to be a nightmare for them to restore and repair. My Lady Highness heels were in need of sole re-lacquering and leather restoration. They've obviously been through a lot so I was worried it was going to take a long time and a lot of money to get my shoes into good shape. I was quoted $240 cost that included fixing the leather, repainting the sole (which by they way, they sand down around the stamp and repaint with original Christian Louboutin lacquer), and cost to ship back to me. They also gave me a turn around time of 3 days. I was impressed! Here's the reason for the 3 stars, although I would give more of a 3 1/2 stars, and not 4 or 5. I was told it would be done in three days (by Wednesday) but somehow they "ran out of the lacquer and had to reorder." I called in 6 days after dropping my shoes off and still no word. The next week they "remembered" to call me and told me that the paint came in I finally got a call back Saturday saying the shoes were done and they would be shipped the same day. It was shipped via UPS I finally got the shoes 2 1/2 weeks after I dropped them off. The woman who helped me throughout this process seemed disorganized. For a shop that's dealing with $1k+ worth of merchandise per customer I feel they need be more professional or at least on top of their game. The lacquer is almost perfect! Although I know one heel stem is never gonna look the same I would say their work was great. Not perfect but great. The scratches on the leather uppers magically disappeared too! I'll probably come back with other items from my closet that I need to repair but I'll know next time what to expect.
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