I had to return an Samsung LED TV that was ordered via the Best Buy website. The TV arrived with a shattered screen. I was instructed to call a local Best Buy by the customer service depart, which happened to the Surprise location.
After calling to be sure they had a replacement model, I exchanged the broken TV for a new version. The girl at the customer service desk was pleasant and efficient. I was in and out within less than 10 minutes.