This is for Shelby and this location. My husband came into this location to withdrawal $500 and the teller made a mistake and forgot to give him a $20 ....I called Shelby and she told me she would have the teller count his drawer and call me back if the teller was $20 over...I really appreciate Shelby's honesty and getting back to me as fast as possible! Shelby is awesome! Great customer service skills! As for the teller we all make mistakes. My husband should of re counted the money as well before he left. Im glad we were able to get it back! Thank you Shelby