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| - On hotels.com, we booked a 2 bedroom king suite for 1 night. When we got to the hotel, we were helped by Candice and were told the room wasn't ready as they only have 3 such rooms. Since we were in a hurry, we asked if we could be checked in, and leave our bags with the bellman to then be sent up to our room when the room is ready. Candice agreed, got all my information promised to have the 2bd suite, and we were on our way out to tour.
Upon return at 2:15am, we discovered we weren't checked in at all. Shariq, a representative unwillingly looked at our reservation and seemed to have no idea of our booking! Overcoming that hurdle we walk into a 1BD suite with none of our luggage there. Tired and disappointed again, we walk back to the lobby to speak to a manager. Claiming to be a manager, Shariq again unwillingly looked at our reservation. He kept on saying, we are in the right room, until I showed him what I paid for and was promised on Hotels.com. Incompetent to comprehend anything that was going on, he said, we don't have any 2 bd at this hotel, so I don't know how can you purchase this. LOL. He suggested I speak to a manager in the morning. Toward the end while he was still looking for an answer, I had stepped to the lobby restroom. When I came back, my Fiancée mentioned that he just gave her our bags to carry without a bellman or a trolley, even after she expressed she needed help.
Totally disgusted and disappointed, we went back to the room and called it a night.
Next day morning, as we were checking out, I saw Candice who helped us check in and wanted to ask her, what happened? As I approach, she looks up, smirks, and says. "Hi, yeha, My manager here will DEAL with you for all your issues" Note, all I said then was Hi followed by that statement she said. I looked up in surprise and just couldn't deal with the greatness of service! While leaving, the manager she wanted me to speak to looks at me and does the hand move, of you there, come here. An African American male. I felt like he was calling his little kid or a hooker off the road.
By far, the WORST EXPERIENCE in the history of my staying at a hotel! And I travel a lot.. and have stayed at hotels in 3rd world countries. Nothing comes close to this link! NOTHING
The rooms inside are filthy and the wall paper is coming off. It really felt like a 1-2 star motel. I have uploaded photos on Google reviews.
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