We have been very loyal to this place, ordering pretty much every week. This past week, we ordered our pizza online as normal, and I drove over to pick it up. They couldn't find my pizza and thought that a pizza which had been made was just missing a topping. They added this topping to complete the pizza. I asked what crust it was and the guy informed me it was an original crust. I asked them to double check on the computer what my husband ordered (as he had been ordering thin crust lately). The guy said he ordered an original. I took the pizza home (20 minute drive) and my husband informed me he ordered a thin crust pizza and showed me his online order (which stated thin crust) I called and complained and informed her that she should speak to her manager, and in the meantime, I would return there and pickup the correct pizza. Upon arrival, firstly the girl hadn't even bothered to make the pizza and secondly, she informed me that she spoke to the manager by the name of Nistasha (unsure of the spelling) and she said that they did not give refunds!!!! So, I then had to wait for her to make the new pizza. This was a massive waste of my time and appalling customer service. If you mess up Papa Murphy's, you should at the very least offer a refund. I made two 40 minute trips and waited for you to sort the pizza out twice. This is totally unacceptable. There isn't even an email address to contact you directly.