We always order our birthday cakes from here. We've never had an issue. However, today we did. We ordered a strawberry blizzard cheesecake and after cutting into the cake we realized it was just regular ice cream cake with strawberries on top. A strawberry-not-cheesecake. Lol. When we called Megan handled the situation. She called her manager and the owner and apologized and said if we bring the cake back we would get a refund. We brought the cake back and Megan was awesome. She was so nice and apologetic about the issue. She asked us to come back again and we said we would. Awesome job Megan!