Unfortunately I repeatedly asked your Manager if a diagnostic was done, he said "NO" as they know specifically what needed to be done based on the noise of the engine. Yet my car stopped working the very next day and your shop said when we brought for the second time that we had to pay $100 or so to do a diagnostic to see why the car stopped working. At the end of the week we spent $499 and an additional $800. Yes I do feel that I was taken in. So yes I will NEVER recommend your shop to anyone I know. Yes my record is on file and I have the print out of the receipts. I can post it if you want.