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  • Absolutely Horrific Experience!!!! Went to the Newport Dunes auction with my elderly and handicapped parents. We're told that they could access the site in their golf cart to view the cars (NOTE: we asked twice if this would be ok-and we're assured it was fine). Paid $20.00 each to look at the cars, and after an hour or so, my parents started to get tired and wanted to take a break and return later. As we were leaving, we were informed that the golfcart (and my handicapped parents who rely on the golfcart to get around) would not be allowed to return to the auction. My elderly parents were very upset by what seemed to be a clear violation of ADA laws allowing equal access to handicapped persons (there was no offer of other alternatives-wheel chairs, etc.). When we then asked for their money to be refunded, due to the fact that they were in essence being kicked out of the auction area, we were told by the Russo and Steele representative (James R.) that Russo and Steele does NOT refund admission fees under any circumstances!! When confronted with the issue of ADA compliance, he was patronizing, rude, and cavalier in his responses, and staunchly refused to work with us!!! Absolutely reprehensible behavior, horrific treatment of my 84 and 82 year old parents, and abysmal customer service!! A company that would condone this reprehensible treatment of elderly and handicapped people , and employ such insensitive and unprofessional employees is not the sort of company that any person of class would even consider doing business with!! Do NOT support this company or their auctions!!!! We will NEVER again deal with Russo and Steele, and would encourage anyone who reads this to take your business elsewhere!!!
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