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| - This was my very first milestones experience. It was my girlfriend's birthday and the suggestion came from her dad which was unusual given that her parents rarely make the trip to eat at a restaurant that isn't Asian/Chinese (mainly because they never know where to start when it comes to ordering off the massive menus that places like Milestones have). However, Milestone's had an ongoing promotion for birthdays where the birthday girl/boy gets their entree for free if 4 or more entrees are ordered in total (including the birthday girl/boy entree). And you can use this offer either a week before/after your birthday.
We were quickly seated after which, our server came by and introduced us to the specials for the night (I love it when I don't have to ask for this kind of stuff), and then gave us time to look at the menu while checking back on us frequently. We started off with the Spinach and Artichoke dip as this is my go-to appetizer at any standard dine-in restaurant chain like Milestones. To my disappointment, it was served with tortilla chips instead of pita/naan bread which I am accustomed to from other places like Kelsey's (so far the best spinach/artichoke dip I've had). The dip itself was mediocre but a little too liquid/not cheesy enough for my taste (2.5 stars). I like the thicker dips where I can feel my arteries clogging as I munch them down!
For the entree, all 4 of us had some variation of their steak entrees. 2 of us had the NY strip and 2 of us had the standard sirloin. I had the top sirloin with crab and shrimp which came to about $30 after tax. The steak itself was very ordinary but what made the dish tasty was the shrimp+crab in lobster butter which I used to mix with the mashed potatoes (3.5 stars). My gf had the same dish except she upgraded to a striploin.
The problem was that my gf and her dad's steaks were completely over-cooked. After waiting for 40 mins for the steaks (her parents were not impressed), we had to send the steaks back. However, the manager of the store (I think her name was Donna or Debrah. It started with a D, I always mix up names like this which makes me think I have dyslexia but with hearing instead of reading if such a thing exists) could not have handled it any better. One server took the steaks back to be refired and immediately apologized without questioning us (As an avid steak eater, nothing angers me more than when a someone questions my ability to judge what "med-rare" should taste like). About 1 minute later, the store manager came by to apologize and explained that the mishap was due to the fact the had a trainee on the grill tonight because their head chef was away. She was extremely friendly and immediately offered to comp the steaks that were overcooked and since my gf's was free anyway, we only ended up paying for 1 steak total! When the new steaks were served, the manager served them herself with additional sides of of the shrimp/crab in lobster butter.
At the end of the day, although the food itself wasn't the best thing ever, the service (5 stars) and friendly staff turned a bad situation into an enjoyable night!
P.S. the birthday girl/boy also gets a free ice cream/brownie sundae dessert with one of those sparking/crackling sticks (not sure what they're called).
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