I was so excited to try this after seeing it on Shark Tank. My sister and I went hoping it would be a new favorite.
My sister ordered the tomato soup and a vegan grilled cheese. I ordered the chicken tortilla soup and the Ma Ma Meatloaf. I also ordered a pickle and a side of Mac and cheese. Yay! Coke products.
As we sat down at our (dirty) table, I had a sinking feeling. The people in line in front of us had some sort of trouble in line. They were near us and didn't look too pleased.
Our food came out and looked good, but I could tell the soups and Mac and cheese were cold. My sister took all of it up to the registers and asked if they could heat them up. The boy at the counter relayed the info to Katie ( she seemed to be in charge). She looked at my sister and rolled her eyes. She told my sister the food was heated to a certain temperature and it SEEMED cold to us because it was cold in the dining room.
When Katie brought our food out (heated on the stove, they don't have microwaves), she told us about food temperatures and our soups were supposedly 180 degrees. I told her that there was no way that they were because after tasting my soup, I stuck my finger in it to see if maybe I was crazy.
The reheated sides were definitely warmer. The chicken tortilla had good flavor but I didn't finish it. My sister's tomato soup tasted like canned tomato sauce. The Mac and cheese was ok but nothing special. The pickle was kind of boring.
However, both sandwiches were served hot and were very tasty.
I'll give it another shot once they've been open longer. My sister works near the mall and would have stopped in for a meal pretty regularly, but after our experience tonight, she probably will not.
My sister is 28. I'm 41. We both are clean and professional looking. We weren't there to cause trouble or to complain. My sister certainly didn't feel like her request to warm the food deserved an eye roll.
Disappointed, but I'll try again in a few months.