Buying the car was a pretty positive experience. After that....
My husband and I decided to cancel one of the add-on services, which we had been told we could do at any time. I spend a week trying to get someone on the phone, left several messages - nothing. Finally my husband calls, and is magically put on the line with the manager. We drive the 45min out there to sign a form, and are told the refund check will be in the mail ASAP.
It's now two weeks later, and no refund. Called after the first week; they've been training new people, the Ford website's been down (huh?), etc, but the check will definitely be in the mail ASAP! Another week, still no check. Maybe they're just waiting for the man of the house to call?