Rhonda does care a lot about her pets. Shes a nice person. She took a lot of time on my puppy. I must say I was shocked to see my once fluffy dog to be shaved when I picked her up. I know I specified not too short but make her cute. This was my first time to a groomer so I didn't know what to ask for. All of her beautiful curls are gone and all you see is her pink skin. I cried all the way home! Gonna take time to adjust.