Yesterday was my first day in. Needed a quick polish change with my favorite OPI color "Don't Pretzel My Buttons." I was able to get right in. No appointment needed. As I say in the chair I changed my mind and decided to get a pedicure. It was defiantly needed. I have to say it was not the best manicure I had ever had but I am very happy with how well the tech cleaned my nailed. She also carefully polished them as well. I will return as I'm overall happy with the level of service.