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  • ***LAST UPDATE*** Went to the Counter to give it another shot on Sunday 12/27. We arrived shortly after their opening at 11am and found that they don't open at 11. Apparently the website has not been updated (There are no hour signs on the business) and after looking at reviews, you really should call ahead to find out if they're open or not. Not a problem, we walked around until they eventually opened at 12. As I was sitting there at our table, I overheard the table behind me asking the server a question. The table was asking if there was a good time to come for lunch because when he stopped by the previous week, they were advised it would be an hour wait to put an order in. I had to chuckle to myself. Based on my previous experience and other reviews, apparently things have not been addressed. I understand the occasional rush that you're not prepared for, but when it is the norm, there is a problem. The server advised the table that they can try on Thursday...lol. Now the part that counts, how was the food? It was really good! We ordered two burgers, two sides, one adult shake, and one normal shake. Food quality is really good, the cost is high (opinion), but definitely no complaints on taste. The Counter has been open for long enough to work out the bugs, and hasn't. The novelty of a new place downtown will wear off and unless they address some of the serious shortfalls, I cannot imagine it can survive. ****** The GM contacted me yesterday and was very pleasant. He explained the situation, explained steps to address it, and convinced me to try it again. Although I still haven't tasted the food, the menu looks great and numerous friends have vouched for the quality of the food.
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