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  • After having my car backed into a couple weeks ago, the insurance company of the man that hit me told me they made a reservation for Enterprise at a location next to the auto body shop. It was very hard to figure out exactly where in the car dealership the Enterprise desk was at. I had to ask two different people, because you either have to walk into the dealership garage & all the way in the back is a dirty door you walk through or you walk into the dealership & pass a few car salesmen to get to the middle of the building. Once I found the desk, I was greated with a smile and a brief review of the car size. I was told that I needed to give a $50 deposit but I had already been told that when I called the day before to tell them the approximate time I would need the car. I sat in a nice waiting area with a modern style while they had my car brought around. Jon walked me out to the Kia Soul and quickly reviewed the small printed document he had on his clipboard. There were notes on the right hand column with charge amounts typed in and I reminded him that the insurance company was paying. He said "yes" and said I had a choice to choose my own insurance or Enterprise for the optional damage waiver. He said if damage did happen to the car, Enterprise would cover the cost for the $9.99 per day or I could file a claim with my own insurance which might affect my rates. I initialed to select the Enterprise coverage, knowing that the insurance carrier was covering the costs. When I returned the car, I was told that I owed that amount because the insurance doesn't typically cover that. I said that I must have misunderstood, but I know that I didn't misunderstand. Everything else went smoothly. However, the car did smell strongly of smoke & no matter how much Fabreeze I used it never left. I ended up putting $17 worth of gas in the car for 5 days of use and I didn't drive far. If you rent from this location, make sure you understand what you will pay for upon return of the car and mention if you are sensitive to smoke in a car air conditioner/heater. Maybe some hand sanitizer if you enter through the garage door too. Ha.
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