After getting ignored by two other garage door repairman, I called Travis at HNS. It was a Saturday and I was expecting to leave a message, but he answered. He told me he could have someone out to look at my garage door Monday between 10 AM and 2 PM.
Lo and behold, a guy name Elgin from the company came out at 10:45 AM. He looked in my garage door and assessed what was wrong. Elgin gave me two different options that we could go to fix it, both of which were below what I expected to pay. He was done within an hour. He also lubricated my tracks for free and gave me a heads up that the ball bearings on my rollers might be going out sometime within the next year or two.
Never once did they try to upsell me or make it a stressful situation. Elgin was totally laid-back and was honest.