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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-04-29 00:00:00 (xsd:dateTime)
itemReviewed	Danny's the Hair Salon
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I hate to leave a negative review, but I feel like this salon left me no choice as they refused to rectify the situation in person. I really have to caution anyone against choosing this place for an updo, and maybe for anything at all based on their lack of customer service. A few friends and I were getting updos there for a special occasion. All of us were at least reasonably pleased with the results, except for one friend who was distraught with how differently her updo had turned out from what she had asked for. She had brought a picture of what she wanted, and what the stylist did bore very little resemblance to that picture, so much so that she was planning on pulling it out after we left and having one of our friends try to fix it at home. This being the case, we asked the receptionist very nicely if there was anything they could do, maybe someone there could try to tweak it, or at least they could give us a discount since she was so unhappy with how it turned out. But the answer to any reasonable request to rectify the complaint of a polite but very unhappy customer was no. No one there had any time that day to fix her hair, and they wouldn't hear of discounting the price she paid for the service. I've worked in customer service for over 10 years and I was appalled by this. When a customer is wronged, you do whatever you can to make it up to them. At least that's what you do if you want to keep customers instead of drive them away. So maybe this is just not a great salon for updos, I can't speak to their other services, but I will certainly never go there again simply because they don't seem to get customer service at all.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Valerie

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