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| - Today was my first visit to this theater.
I do have a love hate with reserved seats, love that I can choose a seat, hate that you can be next to someone obnoxious.
I love the full reclining seats! That was a great move. Did not like that the stranger next to me kept pushing the arm rest into my leg and I would push back.
I love that theaters are non smoking, hated that this guy continued to vape, even after the people said really, he did not care.
The concessions were a little pricy, I guess that is what I get for the $4 morning movie plus the online sur charge bringing it to $6. Love that there is a kid size, it prevents popcorn belly. What I liked, you can add your own butter, don't like you can't add it in the middle. You may need to add your own salt because there was none, so take a taste test if you are running late so you don't miss your movie.
I did talk to an employee afterwards and told him what happened and he quickly called a manager, that is good customer service. The manager apologized and gave me a ticket for a future date. She did explain that they do monitor the theaters for phones etc and someone dropped the ball.
What I learned, immediately leave and tell the manager and return another time....
Will I go back, yes... The morning matinees are a deal but I would not want to pay full price for concessions that fell short!
I think I saw a glimpse of myself in the Bourne Identity so that made it OK...
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