Finally after lots of phone tag they finally agreed to return my holding fees and explained a little bit more detail about why I was charged security when I wasn't previously, which is because the policy may have changed since a year ago. It was also explained to me that in the future if I were to apply that the holding fee would only be returned within 24 hours of me applying. While I'm not happy about that because other places give you 72 hours after approval, at least the policy is very clear now. Hopefully the paperwork they have will be updated to reflect this policy and the new staff members trained to not tell people its refundable when there's actually a stipulation. Other than all those problems, as previously stated the place is beautiful and once all of the other stuff is fined tuned it should be a very enjoyable and exciting place just as I mentioned before