I was seeking an alternative to Land Rover for basic service and repairs as the guest service culture their has continued to decline and the prices have continued to go up! When I read some of the reviews and rating for Kensington Motors, I was excited for a service center that was rated so well.
However, I after taking my car there, I am a little mixed on my experience. Bill (the owner and the only master technician on Land Rovers in Las Vegas) was reasonably attentive and always present to explain details. However, he is very conservative/old school in his recommended services (significantly departing from recommended maintenance schedules of the major dealers) and tends to recommend more costly service, more frequently (major service every 30K miles vs every 60K or so at the dealer; oil changed every 3K vs every 5-6K at most everywhere else). His prices are still superior to the dealer (say 30% less or so) which is nice, but the itemization/articulation of what they perform is far from ideal which is not helpful from a documentation perspective (for warranties) or ensuring that you don't duplicate a service (i.e. change spark plugs) that Kensington performs if ever you were to go back to the dealer (since his service age for replacement is out of sync with theirs (i.e. he is every 30K for spark plugs but the dealer is only at 105K)). Their invoice just reads "60K mile service" and has no multi-point inspection documentation that is fairly common these days to denote everything the checked/did.
I had a few other items that I had him look into, but didn't get the sense that they reviewed the vehicle proactively for other potential issues that might be covered under the warranty (but it is possible my car had no issues either).
Overall, it was an okay experience. Not great, but not bad.