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| - Unfortunately I am unable to comment as far as actual LASIK because Schwartz Laser Eye Center canceled my appointment one week before I scheduled to fly in for the eye evaluation and surgery. If you are thinking about flying in from out of town to visit Schwartz, I do not recommend it.
I live in Los Angeles, and decided to have LASIK in Phoenix because I have family out there who could drive me to and from both appointments. I booked a flight, took time off of work, and had a family remember request both days off of work so they could drive me to the appointments. I received a call yesterday that they needed to reschedule because Dr. Schwartz was going out of town. I reminded them that I am specifically flying in for this appointment (and she even confirmed this information was in my file... meaning, they knew about this prior to calling me), but the receptionist just said "I know, we are really frustrated too." Right, but the receptionist didn't just waste a couple hundred dollars on a flight and ask family members to take time off work.
To top it off, I received both a text message and an email this morning confirming my appointment for next week. Call me crazy, but if you are going to cancel appointments last minute, you probably don't want to send out confirmations directly afterward.
I'm shocked at the level of customer service I received from a doctor that is in the business of performing elective surgery (that can cost upwards of $5,000!). It seems as though other people have had great experiences with Schwartz... I just wish I could've been one of them.
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