I'll start with the good (and there is some!) This company was very good at timely responses to questions and had very clear information about pricing for wedding hair and makeup. They were also flexible and agreed to come out for on-site work at a very early time the day before my wedding. In the interest of full disclosure, I must also add that this review is based on my experience that did NOT include a pre-wedding trial (which was strongly recommended by the vendor); I could not do this because I live out of town and was also working within a tight budget.
The girls arrived on time and took more than 2 hours completing my hair and makeup and were perfectly pleasant and nice. Unfortunately, their work left a LOT to be desired. I explained what I wanted and showed them pictures but what I wanted and what they created were very different. The slight curls in my hair fell out almost immediately after walking outside and my veil fell out THREE TIMES before the wedding even started. Because I had to re-adjust it so many times, I had to leave it on for the entire reception (which was not the original plan) because the hair was so messed up by the time of the reception. My makeup also left a lot to be desired....I did ask for a more natural look but this can usually be done in a way that still looks like I have make-up on! (Not the case this time). In retrospect I should have been more specific, but also still think it is the job of the make-up artist to ask more about the goals of the client which this particular person did NOT do. Blind trust did not work out for me in this particular scenario and as I look through pictures, it looks more like a home-made hair/makeup job than a professional one. =( To be fair, I was too rushed the morning of the ceremony to really give them a chance to re-do the things I wasn't happy with because I needed to get started with pictures, but still do not think it should have come down to that. The tipping was also confusing and so they ended up with a much higher tip than deserved (mostly our fault), but I'd still recommend going over this with them BEFORE the day of so you know how it will go down.
The girls did an excellent job with the hair and make up of my bridesmaid and I would also rate the "Formal Fringe" for the mothers as a 5/5 (all others in the party looked quite perfect!) The 2/5 is mostly for the bridal up-do and makeup.
Bottom Line: If you're going to use these guys (or anyone else), go in for a pre-wedding trial to make sure they know EXACTLY what to do and so that you have time to give them feedback to make sure they get it right the day of the event!