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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-11-17 00:00:00 (xsd:dateTime)
itemReviewed	Rico's American Grill
http://www.openvoc.eu/poi#funnyReviews	3 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	RUN NOW! I absolutely hate writing 1 star reviews but I feel the need to provide a public service announcement and protect the community from this horrible disgusting food. My wife and I visited this location for lunch after checking into the hotel. I am a diamond member with Hilton so we got these discount slips to use on the property for meals. We decided to try Rico's. I am very very sorry we did this and I would not eat here even if it was 100% free. Let's begin with the service. We had a server were English is her second language and hard trouble understanding her and she struggled to understand us which is frustrating to say the least. She did not do a good job of following up with us or keeping our drinks filled. Since it was just my wife and I she was more interested in joking around and spending time with the group of 7 she had which was obviously more of a tip for her. The place was near empty and she was frazzled. We decided to order an appetizer and picked Chorizo Fondue. Fondue is supposed to be served very hot. This was barely warm and congealed quickly making it difficult to eat and ruins the flavor when this happens. The actual taste of the fondue was just ok even when it was luke warm. My wife also tried this special seasonal soup Pumpkin Sweet Potato. It was DISGUSTING! This tasted more like a watered down gravy from a can with no smell or even a hint of pumpkin or sweet potato flavor. It's hard to even explain how gross this dish was. We told the server and she took it off the ticket after chastising us how no one else has complained....Really a customer tells you how bad a dish is and you want to argue with us and make use feel like its our fault...thats not good customer service. I ordered the Pub Burger and was highly disappointed. You know you are in trouble when your server does not even understand what cooked medium means. I had to explain I wanted a nice medium which is pink throughout the patty. She was confused like I asked her to do math. I added bacon to the sandwich and selected onion rings as the side. When the burger came out it was a small patty much smaller than the bun was. It seemed like a 4 or 5 ounce patty not even the 8 ounce I would have expected. The burger was unevenly cooked and was a mix of medium and well done. There seasoning was weak and needed to be properly salted. The bacon was not cooked crispy it was some strange flat chewy bacon closer to a jerky style bacon instead of a fresh crispy bacon you expect. The burger was not very juicy and just not an impressive burger. Especially for $14.95 I have had WAY better burger from fast food chains. The onion rings were SO soaked in grease and had the same issue as my wife's sweet potato fries. The oil was clearly not hot enough when they were dropped and it soaked up so much oil. When you pushed on the onion ring or fry it just dripped oil. My wife ordered the Three Wagyu Beef Brisket Sliders and did not even finish them. She picked one apart and tried to eat some of it and couldn't. The brisket was mostly fat and not beef. Brisket should have a good mix of both and mostly beef. This was more like 3/4 fat with a little meat. The flavor profile was bland and so under whelming I did not even want to eat it and I love brisket. Her sweet potato fries were bad as previously mentioned. Lastly this is HIGHLY overpriced food for the quality provided and the lack of service. Just save yourself the trouble and go somewhere else. Even if the resort gives you free money to eat there it's not worth the horrible experience which will live with you forever. The manager was onsite and not once did he even come over to our table and apologize about the food or ask how things were. The manager clearly does not care about his customers and has no control over the kitchen when this type of food is going out. I am shocked how bad this experience was. I was even further disappointed when I informed the front desk at the resort they did nothing to make it right or offer to make it right. Not the Hilton experience I am used too.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Al

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