| rev:text
| - Terrible service. Discriminatory service. I will never go here again.
We went for brunch on a Saturday morning two weeks ago. We were sat at 10:50am. We waited on our server for a while before we could order at 11:05. I wanted to order an item that wasn't available until 11:30, but I was told that I could not. I told our server (whose name started with a J and contained some 'e's) that I wanted exactly the short stack with berries that was featured in a picture on the menu. "Is that the short stack?" I asked. She said, "Well, the short stack has 6 pancakes." I said, "Yes, and the picture has 6 pancakes, so it's the same, right? It comes with berries?" Server: "Sure." Me: "Ok, I want it just like the picture." Not too confident that she really knew the menu. My husband ordered a 3-course brunch meal with a wrap, soup, and salad.
Meanwhile, another table had sat down near us. They ordered, from our same server, at 11:20-- 15 minutes after us-- and the server told them that they COULD order off of the post-11:30 menu. Wow. I could have waited 10 minutes if I'd known that was the difference... in the end, I ended up waiting over an hour for our entrees, anyway. The soup came out fairly quickly. We waited another 25 minutes for the salad. Meanwhile, the table next to us was receiving their food more quickly than ours-- brought out personally by the chef herself. The chef passed by our table and only smiled, never stopped or spoke to us.
Our server came by again and asked confirming our wrap order, except she asked me about it, completely forgetting that my husband ordered it, not me. Even later, she came by again and said, "Let me check on your entree order". Even later than that, she came by and said, "It should be 5 minutes, the chef said." During that time, the chef brought out a complimentary sample dish of apple dessert to the table next to us. Then our waiter came back, 5 minutes later (when our entrees should have arrived) and brought us the same dish of apple dessert, because, in her words, "sorry for the delay; here is something that the chef is working on."
It was only at 12:25 that we finally received our entrees. Completely inexcusable. The table next to us received theirs less than a minute after us, yet they ordered more than 15 minutes after we did. AGain, the chef brought out their entrees. They were the only table that received visits from the chef even though their server was actually our server. It seemed completely fishy to me.
After we'd finished our entrees, a different lady (working the register) came over to our table and asked if our food was ok. She must have seen that we'd been there an hour and a half. She did not offer us anything or offer to discount our meal or anything. Neither did our server. Or the chef. Instead, when we received our bill, I was charged an extra fee for adding berries on the short stack. They were not even good. And, there were only 2 rasberries, the rest were strawberries. In the picture, there were raspberries, blackberries, blueberries.
We were planning to come back there every day that we were in LV because the desserts looked so good and we were excited about the food. The whole experience was so disgusting that we refused to return. I highly suggest that you go elsewhere for vegan food in LV. We had a fantastic experience at Komol Thai Restaurant. Delicious AND fast, friendly service.
Shame on you, Pura Vida.
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