My first time here: Slow. The time it took my sandwich to come out of the kitchen was too long. Then the cook gave my lunch to wrong person. Person didn't notice it wasn't his order and began eating my lunch... When server realized something was wrong it became sort of a joke. (That didn't include me.) Person says "Somebody put food down and i ate it." Server was kind of like "oh no big deal - yours will be out in a while". No apology. It would have been no big deal if it were the weekend and wine was involved but it was lunchtime on a Tuesday.
Food-wise, the Druthers Clucker sandwich was very good, the black eyed pea salad OK but not great.
Zada Jane's is a really cool place I just wish I felt a little more appreciated.