Crazy bad. They come out and said that I need a compressor. They ordered the compressor on a Thursday. It took until Wednesday of the next week for them to pick up the part.
Tuesday they said that the part was in and that they would be over to put it in. When I called to ask where they were they said they weren't coming because the part wasn't in. I received no phone call. Wednesday a man named John said that they would be over at their first available time, 8 o'clock AM. It's now 9:20 and the technician showed up, without an apology. I had to take off work to be here. I have spent so many days in extreme heat I feel sick. I rent and my land lady has been talking to them too. They said contradictory things to the both of us. It's just basic Customer Service folks. And they don't have it!