While I've always loved Target and shopped there because I thought it was atleast a more ethical big corporation I experienced their horrible customer service practices the other day when I attempted to return a christmas gift. After spending over an hour trying to find a solution with the store and coming up with nothing that left me at all, in the slightest happy, or even the product I wanted, I listened to the customer support associates tell customers numerous different things that I was told was impossible. I was also told that since Target couldn't accomodate my returning two new in box blenders for 1 nicer and more expensive blender then I should try another store. The associates made no assistance to accomodate me or to find any solution.
I can't say I will never go back because that's pretty unrealistic but I will certainly buy what I can elsewhere.
They certainly need to train associates better so everyone knows their "policies" but more importantly they need to change their policies to be more accomodating to the customer, especially at holiday time.
Unfortunately, I don't think my mother in law will ever give me a gift reciept and so every year I will be dealing with this. Although I've never had an issue like this at anywhere other than Target so probably not.