This is an updated review.
I don't know what the change is from our previous purchase.. something has changed at this dealer...we are onto our second Cadillac and we're about to purchase our third..a car off the lot, only upgrade was to be tinted windows.
We put 10 K down on a 2018 ATS...a car that was either sold or really didn't exist... but either way was supposed to be at the dealership within days of the deal and payment.
The first excuse was the weather.. stuck on a rail car in Ohio snowbound. Then as days past and turned into a week or so it was a shortage of rail cars.. and it hadn't moved..
The only contact was the contact I made.. they were not proactive and in no way did they make an effort to resolve the issue. My frustration grew and I expressed that to both the salesman and the GSM.
The last excuse was Cadillac was having delivery issues.
Finally I called one last time to speak to the GSM, yet again. He had no idea who I was.. I had to remind him and about the situation... he said he would have an update in 48-72 hours. Not acceptable. It was not a special order.
Then we got a letter in the mail thanking us for our purchase.. asking how we were enjoying the car and to please refer people... really? Do you have a clue about customer service?
The salesman Bruce Kline and the GSM Scott Trumbley were pretty much useless.
Needless to say I canceled the purchase and requested my down payment be returned immediately.
Cadillac is getting a letter. The Cadillac we own will be our last. We will NOT be using Findlay for servicing of the current car.