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  • I'm forcing myself to write this review partially to punish myself for even going to this Wal-Mart in the first place. So in an attempt to buy a cheapish HDTV after two failed attempts with Amazon (that's a whole 'nother story, but this is about Wal-Mart not about Amazon's horrible packaging or UPS's questionable handling), I decided to try Wal-Mart and this one is closest to my house. We go in and find a couple of tv's we are interested in. We snap pics of barcodes plus brand/model and head towards the in-department cashier. They only have the floor models out - you have to get someone to help you get the actual television(s) from somewhere else. There are several employees milling about and a couple of customers kinda being helped. A woman sees us and comes over and we tell her that we want to check to see if the two tv's we had narrowed it down to are in stock. We start walking together and as soon as we take a few steps a big manager-ish guy comes over and reroutes her to ring some other people out. She tells him she was about to help us and asks him to take over, which he tells her he will. Then he immediately walks off in another direction. Some guy (who seems to know big manager guy but is not an employee) steps up to him and pulls him over and they start talking and chuckling. My boyfriend interrupts him and tells him we need help. He glances at us, tells us he will get someone who 'actually works in the department' to help us and walks over to the group of employees including the woman who was initially helping us who is now surrounded at the cash register and 3-4 employees who don't appear to be doing anything useful. In the midst of this, another guy steps into the area and asks big manager guy to help him find something and he sends an employee with that guy. After 3-4 minutes of just standing there watching employees do nothing and watching the manager not manage, me and my man ditch our cart and walk away. It was probably the most useless in-store experience I've ever had. We drove over to the Metropolitan Target, where we were actually asked if we needed help and we immediately found one of the tv's we had picked out at Wal-Mart. The extra $10 that tv cost was well worth it for the lack of f*ckery experienced, ease of purchase and actual customer service. Thanks, Target!
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