This place has come a long way in the last couple years. The volunteers and staff have so much on their plate and sometimes you can see the emotional exhaustion in their faces, but they do their best to be helpful and compassionate. The live release rate here is the highest open intake in the state as anywhere from 70 to 90 percent of their animals walk out alive every month. That's really good considering they take in so many bite animals and elderly or sick animals abandoned by their owners. I think any reviews made based on phone calls or judgements are irrelevant. If you haven't actually walked into one of the shelters for a service, you shouldn't be writing a review. Yes, please be advised that it is common for animals adopted from here to come with a cold. It's a homeless shelter. If you can't afford a vet visit and some antibiotics, you shouldn't be taking on a pet. I've had great experiences here and I go with a well educated expectation rather than regurgitated propaganda. Keep up the good work guys!