Wanted to write about a recent incident which happened with my family on 22-Jan-2015. Went there around 9:00 PM to have dinner with family. The restaurant was all empty except one couple. First impression empty and not a warm welcome should have guessed something wrong. Anyhow wanted to give benefit of the doubt. Got the menu and ordered a few items. Cannot comment on the food as we never got to eat, was there for less than 10 minutes and walked out; but the customer service and the attitude was the WORST and non-existent
My 2 year toddler son was excited seeing the fish in the fish tank and expressing his joy just by clapping and laughing out of excitement remaining in his seat all the time (normal behavior from a toddler), when the waiter walked to me and asked me to tone down my 2 year toddler. I asked if there was a problem and how I could stop the toddlers excitement. He was not running around or breaking things just enjoying himself watching the fish from his seat. I asked the waiter what the issue was , he said the customers will complain the toddler being loud !!!! I was shocked, first of all there was only one customer and they seemed least bothered. The one who seemed most bothered was the waiter and his other waiter. I even asked the couple if they had any issue with the toddler enjoying.
I clearly was shocked and didn't expect these words to tone down my little one; for a toddler enjoying himself. Anyhow I asked the waiter that he should put a board indicating "NO KIDS". I guess they need basics coaching of customer service and how to treat customers especially kids. When I complained that I was not happy with the attitude he seemed least bothered and the other waiter seemed least bothered too. I told them I want to leave and will write a review and they seemed least bothered and told me to teach manners to my 2 year old toddler and even asked me leave the restaurant. Manners as he was excited seeing the fish in the fish tank and expressing his joy !!!! This was unbelievable. He was showing me the way out.
Anyhow a strong warning to anyone especially families with kids to think twice before entering this establishment Hakka Fusion. Save yourself a trip and your respect. Also for others customer service here is something that is not heard of. You have been warned.