| rev:text
| - Not sure where to begin but I'll give my experiences. I took my car in and I was given quotes that were flat out lies. The first quote I asked for, after my car was checked, the person at the service desk flat out refused to give me a print out, like reputable dealers do. He wrote it out on a blank piece of paper and refused to be specific on exactly they found as possible issues and what they feel I needed. Never in my life have I experienced a dealership being evasive on what they looked at, what they found and what they feel you need.
Since it was a dealership I gave them the benefit of the doubt (big mistake). After my car was fixed the quote that was written on the paper was nowhere near what I was being charged. When I said "I asked for the exact quote including tax and you said this was it, what happened?" all I got was "I made a mistake".
The second time I brought my car in the same quote thing happened but this time, I did receive an actual print out with a quote. When I asked "will this be the exact price?" I was told "I think so". The same thing happened as before in terms of the quote but this time my radio was not working after the work was done on my car.
When I get home to tell them my radio was not working I was told to bring it back and they will look at it. When I arrived I was told "how do we know the radio wasn't working when you brought it in?". I told the service advisor "well your guy turned the radio down when he got in my car because we BOTH heard it on when he turned on the car so obviously it was working".
I was then told "well maybe you have a short or something but we don't know if it was working when you brought it in". After us going back and forth on whether my radio wasn't working or not when I brought it in, the advisor then said they would check it and see if I had a shortness the radio.
They took me to the back and as they were testing my radio they commented "umm you don't have a short, but maybe it's a bad radio". When I told the tech "no, my radio is fine" I could see the anger in his eyes because I was holding them accountable for not doing proper work on my vehicle. Right then I knew they were liars and flat out dishonest. It's my fault for assuming the dealerships would be on the "up and up".
After going back and forth with management on this, I was done trying to work with them. I hits decided to never go to them again.
Go here if you want but understand they are liars and if anything goes wrong they are going to put the responsibility on the customer. If your radio, windshield wipers or anything else is not working properly after they repair your car and you can't prove that it was working properly before you brought it in, be prepared to spend money to get their mistakes fixed.....because you can't prove that it wasn't working when you brought it in.
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