I'm a 5 star hertz gold member and paid more to rent hertz to keep my status for 2014. I rented an intermediate car and was nice to skip the line. The 5 star members are to get a free upgrade, sometimes a better class or sometimes a lower milage car but typically something. When I arrived I was not happy to be assigned a 2012 (the 2014 have been out a while now) Mazda 3 with over 40,000 miles, a smell of BO and a rear bumper that had non high gloss paint in the area where damage had clear been poorly fixed. Also no XM. Looking around there are some better cars aside from the overpriced prestige collection cars but I can tell the fleet isn't as nice as most other hertz locations. I havn't had such a bad car at hertz since I used priceline at seattle airport and got a 2 year old old body style malibu with stains and breakdust caked on when I reserved a premium car. This car was worse but at least fit the class. There was a huge line at the counter so it might still be worth paying more directly with hertz to bypass the line with gold service. Not giving a 1 star as aside from the car the experience while didn't wow me was very acceptable.