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| - Got a couples massage with my boyfriend. The front desk people were friendly yet a bit clueless. The bad elevator music in the room was not relaxing, and we asked if they could change the music. Both therapists started talking about how much they and most other customers hate the songs too and how they can't do anything about the music. My therapist said one of the 6 songs on perpetual repeat reminds her of the Schindler's List. Off to a weird start. (They did mention you can bring your own iPod -- do this, if you're going here!!)
Less than two minutes into the massage both of our therapists had established that they were really tired and waiting to get the massages over with so they can go home. The masseur working on my boyfriend kept yawning loudly, and sniffing his nose (it was distracting, just blow your nose if you need to, jeez). They complained how they had worked long days, had given 10 and 14 massages that day respectively before us, and are paid "peanuts". The male described how most of the therapists working at Massage Envy locations are newbies, including the lady massaging me, who got out of school a few months ago.
It always feels great to have a massage, but the experience was ruined for me by the unprofessionalism and lack of portraying any kind of enthusiasm for what these therapists do for living. We heard a list of painful conditions that massage work has caused the male therapist (carpal tunnel, etc.) and I was "diagnosed" by my therapist to have water bags in my both knees. She said it's caused by falling and at worst the water has to be drained out with needles. She told me to avoid salt because that causes water deposits too. I was concerned to hear this of course so asked for more info about the cause and treatment of this, but she couldn't tell me anything more. My boyfriend's therapist commented (without looking or feeling my knees) that "sometimes it's just genetics and people have bad knees."
I left the massage feeling worried about my "bad knees" (which I've never had as far as I know!), and just overall disappointed in the experience that could have been sweet, serene and intimate, being our first time couples' massage.
I'll never go here again and will not recommend to anyone. I'll find some other place or therapist who actually cares about what they do, do it well, and are knowledgeable. I don't mind paying double for it, a massage is a rare luxury for me and I want to keep it that way - a luxury and not a so-so whatever.
Also, I checked the ingredients in the Murad product line they carry and use for the facials - ingredients include parabens and other toxic chemicals that I'd never put on my skin. So, looking for a nice & expensive organic spa in Vegas now! lol
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