Front desk is a bit unorganized... but to be honest, that's the last thing I care about at a pool for my baby. I took my daughter here, who's 7 months, for her first lesson. Mr. Adam is her teacher and he is amazing. So patient and gentle with the children, and makes the parents feel comfortable as well. My daughter cried the whole first lesson, half of the second, and loved the third. The teacher made me want to keep trying and it worked! The place is also very clean, water and pool area are warm, and everyone is friendly. It's an overall great experience and would recommend it!