My dog was hit by a car and the people were nice enough to drive me here.
I am extremely upset that no one had asked me whether or not I wanted a paw print done for my dog (as I recently found out that Gateway: cremation for pets: does have this option, because my cat also passed away recently and our family vet had asked me if I was interested in the paw print offered by Gateway: the same place that VEC deals with) and now my baby's paws and feet are lost forever.
I will never forget how I never got a call back that they had received the ashes the previous day. I had called the night after. Honestly watching my dog get mangled under a car and still lived to scream in pain was the most traumatic thing I have ever experienced and I wanted to know right away when I would have him back!!!!
The girl at the front desk was nice enough but the man who dealt with my baby was ice cold but knowledgable.