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| - Ack! So I was terribly excited while waiting months and months for Giant to open because 1) I like the tucked away location 2) I love coffee and 3) We spend a lot of time at the library.
So this morning after scooping up some Krispy Kreme donuts (mmmm) to take over to my friend Kate's house for brunch, I decided to pop by and grab a coffee to go since the previous 2 attempts at visiting Giant were met with a "closed" sign.
I gave 2 stars because I really do like the space. There were a few people hanging out and I walked up to the counter where 2 girls were working. The girl behind the cash register was talking to a guy at the counter. I then saw the cash only sign which wasn't such a big deal to me as I had some cash in my car today, though normally I don't and probably wouldn't have made the trek to CVS as I was in a hurry and had my 3 yr. old in tow.
I asked the girl not talking if she could start my drink while I ran out to get my money. She told me to order from the other girl. I took two steps to my left and stood behind the chatting guy. They kept chatting. No bueno. I looked at the other girl again who was just standing there, and again asked her if I could order my drink. She looked at the talking girl and finally said "sure."
I ordered 2 shots of espresso over ice with a shot of vanilla. My summer morning caffeine jolt. I was told by said girl that she couldn't make this for me.
"Excuse me????" I was told that she was not allowed to make this, as the espresso was to only be ordered in so it could be drank (drunk?) within 10 minutes for the "flavor branding" of Giant. I tried to persuade her again, letting her know I didn't want to drink it there - nor did I want to drink it hot, as I'd just been hanging out in a 105 degree parking lot for the past hour. I was told "no."
NO???? SERIOUSLY??? This girl - who I didn't even know - was telling me what I could or couldn't drink when I hadn't had ANY caffeine yet! It's probably a good thing my daughter was with me after all, as being turned down for espresso + PMS don't co-exist very happily.
She asked if I'd like something different. I simply said "no," when I really wanted to say oh so much more with included %%$$&*(#*$^$ words.
I will not be back. Thankfully there are other options (with my #1 being Royal Coffee) and I would have even made the trip up to Lux if I hadn't been in a hurry.
So french pressed coffee at Kate's it was, and I would strongly recommend that Matt get over his "flavor branding" theory if he wants to thrive and to teach his employees the concept of the customer being right if they are polite, have cash, and aren't asking for something ridiculously out of the ordinary.
Jeesh.
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