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  • Eddie was a great help and was very accommodating. However.. This location suffers particularly from a lack of organization and honesty. Multiple occasions i have been here only to have the technicians obliviously lie straight to my face! Claiming that I needed unnecessary repairs.. On my most recent visit 10/9/17, it took them 3 1/2 hours to fulfill a basic oil change. Three and a half hours. All the while, other customers were coming in and out as per usual. After 2 hours, the employee gruntly advised me to stand outside and wait for them, "they would be finished shortly". Standing outside, I observed the absence of a sense of urgency. The technicians monotonously grudge around, slowly carrying out their orders until every order is finished (except mine). I observed a group of 6 technicians mostly standing around in a semi-circle, loudly cursing profanity and racial slurs. Be careful, they will purposely dodge and try to squeeze a dime out of your penny, all while smiling to your face with a blatant lie. There is even a customer service phone number on the wall, if your visit was not completely "exceptional". And if you're wondering if I called the number, your guess is right buster. The customer service phone number is a joke and it rerouted me to an endless loop of dial tones. Call that exceptional.. Coming to BIG O Tires is a BIG O' MISTAKE !!! Do NOT come here ... save yourself the stress and money.
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