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| - This hotel is incredible. I was not too impressed with their phone etiqutte on my way over, but once I arrived, that all changed.
I was greeted by a delightful front desk clerk named Sandy, who was cheerful and helpful, despite a line of customers and stress. She was very attentive and sincere and gave us exceptional customer service, even going above and beyond. Not only does good customer service seem to be extinct these days, but she gave even more, beyond my expectations.
My husband & I came to celebrate our birthdays and had never been in this city before. Sandy took the time to search and see if we could get a room upgrade, but there were none available; however, she patiently and happily took the time to check thoroughly and though no upgrade was available, she did gave us our room with early checkin WITH an upgrade in the form of a view, which was beautiful, and also customized, attentive and friendly service.
Our room was incredible, amazing view, large tub with jets, and a luxurious comfort king bed. This is by far the most impressive hotel we have ever had the pleasure to stay at. The restaurants were great, the hotel spa was perfect, our stay was so wonderful, we wished we had booked to stay longer!
And when we checked out, Sandy was there again with her twinkling eyes and bright smile. Her warm and caring demeanor truly represent the Marriott company with true customer service, professionalism, and helpfulness that Mariott should be proud of. She single handedly turned a negative start into a perfect stay.
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